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Exploring the Essential Features of “Adrian Piegsa – Customer experience for ecommerce”
Become great at optimizing Customer Experience
In this course, we will outline the exact pieces you need to implement an excellent customer experience and show the best-in-class techniques that top-performing and leading brands in ecommerce are using.
- Know the dos & don’t in fulfillment & shipping and know how to apply them for your online store
- Be able to apply personalized communication at scale with the right techniques and tools
- See best-in-class examples of custom, why custom packaging matters, and how it helps you to create an excellent unboxing experience
By Adrian Piegsa,
Founder & Managing Director @ Tante-E
Course length: 2h 00min
This course is essential for you if…
- You are starting your DTC brand, running your B2C online store, or are the e-commerce manager of an online store.
- You want to work on the areas after the order is placed, which will help you increase the repeat purchase rate, retention rate, and overall customer lifetime value
- You want to bring the shop to the next level by creating a customer experience that makes people remember you and other merchants envy you
After taking this course you will…
- Know the dos & dont’s in fulfillment & shipping and know how to apply them for your online store in order to win your customers’ hearts, generate positive feedback, and return customers.
- Be able to apply personalized communication at scale with the right techniques and tools to build up the relationship and create wow moments that make customers remember you.
- See best-in-class examples of custom packaging in order to know what is possible, why custom packaging matters, and how it helps you to create an excellent unboxing experience and word of mouth while decreasing the costs of damaged goods at the same time.
- Learn easy techniques and processes that help you run excellent customer support.
- You will know how to automate and standardize processes in order to deliver faster the answers your customers need while freeing up your customer support agents’ time to take care of the customer requests that really matter.
Skills you will master
Customer experience Ecommerce CS Ecommerce packaging Ecommerce shipping Ecommerce UX User Experience (UX)
Your course curriculum
Customer experience for ecommerce
1 The fundamentals of customer experience
Learn how you can apply it and bring the customer experience of your online shop to the next level to boost revenue, retention, and KPIs of your business.
2 The perfect shipping experience
Learn how shipping is done nowadays by best-in-class online shops, what you can learn from them and apply to your online shop and why it is such an essential piece to creating a great customer experience.
3 Packaging done right
Learn what to focus on when working on your products’ packaging, why it is necessary, how other online shops do it and how you can bring your online shop’s packaging to the next level.
4 Post purchase communication
Learn how to keep your customers informed about everything after they place their order, what tools you should use, how you can create personal communication with your customers at scale, and why it’s important for your online shop’s customer experience.
5 Next level customer support
Learn how to build up outstanding customer support, the dos and don’ts of fantastic customer support, and why it is essential for your success.
6 Returns
Learn how and why leading brands use returns to strengthen the customer relationship, increase trust and bring the shopping experience to the next level.
Please see the full list of alternative group-buy courses available here: https://lunacourse.com/shop/
