Centre of Excellence – Admin and Secretarial Skills Diploma Course

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Exploring the Essential Features of “Centre of Excellence – Admin and Secretarial Skills Diploma Course”

What Will You Learn?
If you are considering a career as a secretary or administrative assistant, this course is the perfect place to start. You’ll discover the role and responsibilities of each position, learn about the key skills required to fulfil the roles and take a look at the various industries in which you may work.

Beginning with an introduction to these career paths, the course continues with an in-depth exploration into each role.

First, we’ll scrutinise the requirements of an effective secretary, such as good communication and document processing skills. We’ll consider how to conduct yourself in an appropriate manner, deal with customers, and use methods that’ll ensure you are a master of organisation.

We’ll then look at the responsibilities of an administrative assistant, such as managing diaries, organising meetings, writing, managing teams and working with finances at a basic level.

We’ll look at some of the soft skills that are useful in the roles of a secretary and an administrative assistant. These include prioritising tasks, managing time, understanding technology and planning. We’ll also consider some traits that are beneficial in both roles. We’ll examine methods to manage stress, ensure good personal presentation, problem solve, work as part of a team and resolve conflicts.

The course concludes with guidance on how to write an effective cover letter and key interview techniques.

By studying this course, you will:

• Understand the roles and responsibilities of both professions
• Learn key secretarial and administration skills
• Become familiar with the soft skills and personality traits required in the roles
• Receive guidance in applying for a secretarial or administrative position

Course Syllabus
What will I learn on the course?

Module 1: Introduction to Administration and Secretarial Skills
8 parts
Introduction
Part 1: Differences Between the Roles
Part 2: The Benefits of Effective Administration and Secretarial Practices
Part 3: Understanding the Roles and Skills Required
Part 4: Which Industries Utilise the Skills of Both Administrative Assistants and Secretaries?
Test Your Knowledge
Key Learning Points Exercise
Module 1 Assessment

Module 2: Roles and Responsibilities
6 parts
Part 1: The Role of the Administrative Assistant
Part 2: The Role of the Secretary
Part 3: Average Salaries
Test Your Knowledge
Key Learning Points Exercise
Module 2 Assessment

Module 3: Secretarial Skills I
9 parts
Part 1: The Importance of Effective Communication
Part 2: Types of Communication
Part 3: How to Compose a Professional Email
Part 4: Barriers to Communication
Part 5: Document Processing
Part 6: How to Write a Report
Test Your Knowledge
Key Learning Points Exercise
Module 3 Assessment

Module 4: Secretarial Skills II
7 parts
Part 1: Customer Service
Part 2: Tone and Body Language
Part 3: Ethics and Professionalism
Part 4: Organisational Skills
Test Your Knowledge
Key Learning Points Exercise
Module 4 Assessment

Module 5: Administration Skills I
8 parts
Part 1: Written Communication
Part 2: Diary Management
Part 3: Using Online Diary Software
Part 4: Organising Meetings
Part 5: How to Take Minutes for Meetings
Test Your Knowledge
Key Learning Points Exercise
Module 5 Assessment

Module 6: Administration Skills II
6 parts
Part 1: Managing Secretarial Teams
Part 2: Office Management
Part 3: Basic Financial Skills
Test Your Knowledge
Key Learning Points Exercise
Module 6 Assessment

Module 7: Key Industries with Specialist Skills
6 parts
Part 1: The Legal Secretary
Part 2: The Medical Secretary
Part 3: The Personal Assistant
Test Your Knowledge
Key Learning Points Exercise
Module 7 Assessment

Module 8: Other Beneficial Soft Skills
9 parts
Part 1: Making Travel Arrangements
Part 2: Prioritisation
Part 3: Time Management
Part 4: Technology
Part 5: Techniques for Planning
Part 6: Plan Outline
Test Your Knowledge
Key Learning Points Exercise
Module 8 Assessment

Module 9: Required Traits
7 parts
Part 1: Stress Management
Part 2: Presenting Yourself Well
Part 3: Teamwork
Part 4: Mediation and Conflict Resolution
Test Your Knowledge
Key Learning Points Exercise
Module 9 Assessment

Module 10: Applying for Administrative and Secretarial Positions
9 parts
Part 1: Writing Your CV
Part 2: What to Write in a CV
Part 3: Writing Cover Letters
Part 4: Interview Techniques
Part 5: Dealing with Tough Interview Questions
Test Your Knowledge
Key Learning Points Exercise
Conclusion
Module 10 Assessment

Who Would Benefit from This Course?
The course will be beneficial, if you wish to learn about the roles and responsibilities of secretaries and administrative assistants and gain knowledge about the skills and traits required to be successful.

Should you wish to pursue a career as a secretary or administrative assistant, you may be required to complete a professional qualification or apprenticeship or have gained experience in order to secure your first appointment.

Accreditations

The Admin and Secretarial Skills Diploma Course will take you up to 150 hours to complete, working from home. There is no time limit for completing this course, it can be studied in your own time at your own pace.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through their awarding organisations they have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. They are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Their knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

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