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Exploring the Essential Features of “Kate Edwards – Create a Culture of Great Customer Service”
- 7 Video lessons in HD
- 1h 8m of class content
- Exclusive bonus content
LESSONS
1. Class Introduction
2. Mission, Core Values And Vision Statement
3. I Notice = I Care
4. The Power Of Actions & Words
5. Self Control And Self-Awareness
6. Making Your Service Memorable
7. Putting A Spotlight On Decency
CLASS DESCRIPTION
How To Get You And Your Team To Live And Breathe Customer Service
OK, you get it. Awesome customer service is crucial. It’s imperative that your customers come first and every single one of your interactions is positive. But how do you ingrain those ideals into your company culture to ensure that they’re heeded each day by all of your team members?
Unless you create a culture of service within your organization and toward your customers, good customer service will likely fall by the wayside. This course will help you identify the key aspects of optimal customer service so you can teach it and instill it in your teams.
In this class, you’ll learn how to:
- Develop a culture of service toward both your staff and customers.
- Create a mission, core values and vision statement that reflect your commitment to great customer service.
- Imbue all of your actions and words with the ideals of good customer service.
- Empower yourself and your team members to make a positive impact on customers with every action.
- Embrace high-quality customer service at the highest levels at every level of your operation.
- Learn the smallest and easiest things you can do to make a big impact on your customers and clients.
- Create happy memories of your brand and your business for your customers and clients.
- Overcome fears of interacting with strangers by learning the tools and tricks to good interactions.
KATE EDWARDS
Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.
Please see the full list of alternative group-buy courses available here: https://lunacourse.com/shop/
