Kate Edwards – Design a Great Customer Experience

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Exploring the Essential Features of “Kate Edwards – Design a Great Customer Experience”

• 6 Video lessons in HD
• 1h 12m of class content
• Exclusive bonus content

LESSONS

1. Class Introduction
2. The Blueprint Of Service
3. Making People Wait
4. Scripting Service
5. Proper Customer Language
6. Selling Your Product

CLASS DESCRIPTION

Put Your Commitment To Customer Service Into Action

You are officially on the customer service bandwagon. You talk about it at company meetings. You’ve integrated it into your mission statement. You have a framed needlepoint with the phrase “The Customer Is Always Right” hanging on your wall! But now it’s time to put your money where your mouth is.

This course will help you build a superior customer service experience from the ground up so you can make your business stand out from the pack. Developing an optimal customer service program requires rigorous attention to detail, laser focus on your customers’ needs, and an unwavering commitment to consistency.

In this class, you’ll learn how to:

• Identify the key actions that contribute to great customer service as well as the elements that detract from it.
• Plan out every step of your customer service interactions to ensure a positive, memorable experience at all times for all customers.
• Make strategic and smart choices regarding the language your team members use with customers.
• Ensure consistency with every customer interaction.
• Build your confidence and overcome your fear when it comes to customer service.

KATE EDWARDS

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.

Please see the full list of alternative group-buy courses available here: https://lunacourse.com/shop/