*** Proof of Product ***
Exploring the Essential Features of “Stone River Elearning – Conflict Resolution”
The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”
At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:
- Negotiate, adjudicate, and mediate to mitigate disputes
- Conflict resolution theories and models
- Deal with anger, contain your emotions, and resolve conflicts with facts
Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!
Course Curriculum
Module One: Getting Started
- Conflict Resolution (0:37)
- Getting Started (1:18)
Module Two: An Introduction to Conflict Resolution
- An Introduction (3:54)
- Introduction Case Study (0:37)
- Module Two: Review Questions
Module Three: The Thomas-Kilmann Instrument
- C R Styles with TKI (4:18)
- C R Styles with TKI Case Study (0:44)
- Module Three: Review Questions
Module Four: Creating an Effective Atmosphere
- Creating an Effective Atmosphere (4:09)
- Creating an Effective Atmosphere Case Study (0:36)
- Module Four: Review Questions
Module Five: Creating Mutual Understanding
- Creating a Mutual Understanding (3:00)
- Creating a Mutual Understanding Case Study (0:36)
- Module Five: Review Questions
Module Six: Focusing on Individual Needs
- Focusing on Individual & Shared Needs (4:02)
- Focusing on Individual & Shared Needs Case Study (0:39)
- Module Six: Review Questions
Module Seven: Getting to the Root Cause
- Getting to the Root Cause (4:50)
- Getting to the Root Cause Case Study (0:43)
- Module Seven: Review Questions
Module Eight: Generating Options
- Generating Options (2:59)
- Generating Options Case Study (0:40)
- Module Eight: Review Questions
Module Nine: Building a Solution
- Building a Solution (4:05)
- Building a Solution Case Study (0:36)
- Module Nine: Review Questions
Module Ten: the Short Version of the Process
- The Short Version of the Process (3:35)
- The Short Version of the Process Case Study (0:36)
- Module Ten: Review Questions
Module Eleven: Additional Tools
- Additional Tools (2:54)
- Additional Tools Case Study (0:39)
- Module Eleven: Review Questions
- Closing (0:20)
Please see the full list of alternative group-buy courses available here: https://lunacourse.com/shop/
