Jill Garaffa – Skills to Coach: Improving the Client Experience One Conversation at a Time

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Exploring the Essential Features of “Jill Garaffa – Skills to Coach: Improving the Client Experience One Conversation at a Time”

Speaker: Jill Garaffa, MS, OTR/L, PCC

Duration: 2 Hours 13 Minutes

Format: Audio and Video

Copyright: Mar 30, 2023  

Media Type: Digital Seminar

Description

Experience for yourself why so many healthcare professionals are adding coaching to their arsenal. Unlock the secrets to happy patients that feel seen, heard & understood!  These skills can be applied to any patient population setting to improve both patient outcomes and the overall patient experience.

Speaker

Jill Garaffa, MS, OTR/L, PCC
Seeds of Change Health & Wellness Coaching, LLC

Jill Garaffa, MS, OTR/L, PCC is a NJ licensed occupational therapist & professional certified life coach that has been in practice for over 30 years. Through combining the science of occupational therapy with the art of life coaching, Jill produces breakthrough results for her clients in areas of life that are important to them, including their personal health, relationships & career.

Jill has created a cash-based private practice, incorporating the framework & theories of occupational therapy with the primary intervention of life coaching. She is a catalyst for change with “Invisible Activities of Daily Living”, masterfully uncovering blind spots in the thoughts, beliefs, language, values, motivations and mindsets that affect personal & professional growth. Her style of coaching is gentle, insightful & encouraging, inspiring genuine action to enhance quality of life by bridging the gap between knowing & doing.

Jill has coached clients from all over the world, in eight different time zones, from the Continental United States and Hawaii to the United Kingdom and Australia. Her clients include high-level corporate executives, physicians, healthcare professionals, business owners, stay-at-home moms, and students.

In addition to working with personal & corporate clients, Jill is a published author and conducts on-site training & wellness programs in her community to support clients with managing stress and emotions, improving teamwork and elevating communication.

Speaker Disclosures:
Financial: Jill Garaffa is the owner and founder of Seeds of Change Health & Wellness Coaching, LLC and has employment relationships with Encompass Health Rehabilitation Hospital of Tinton Falls. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Jill Garaffa is a member of Institute for Professional Excellence in Coaching Coach Community and AOTA. She has a professional relationship with International Coach Federation.

Objectives

1. Create a coaching toolkit that includes 4 foundational life coaching skills that can be applied to all occupational therapy settings in relation to goal setting, improving engagement in treatment and improving client satisfaction.
2. Distinguish between patient satisfaction, patient-centered care and patient engagement.
3. Distinguish the Coaching Model from the Medical Model to better establish the client as an active consumer rather than passive participant in their care.

Outline

• Skills to Coach: Improving the Client Experience One Conversation at a Time
  • Perceptions: Being a therapist versus Being a patient/client
  • Emotional impact of not being heard or understood
  • Golden Rule versus Platinum Rule
• What is coaching? Improve Patient Satisfaction, Outcomes AND your Business Bottom Line
  • Difference between coaching and life coaching
  • Being the “expert” versus being a “partner”
  • What coaching is/what it isn’t
  • ICF [International Coach Federation]
  • Integrating coaching in healthcare
  • Impact & potential for coaching techniques in therapy
  • “Being” versus “doing”
  • Value Based Purchasing
  • Current cost of care across the healthcare continuum
  • “Quantity” of care versus “Quality” of care
• Patient Satisfaction, Patient Centered Care and Patient Engagement
  • Distinctions & differences
  • Review Research & trends
  • Traditional Medical Model versus Coaching Model
  • Being the expert versus being a partner
• Understanding, Applying & Practicing ICF Core Competencies & Foundational Skills
  • Lab Practice:
    • Presence
    • Active Listening
    • Powerful Questions
    • Responding
      • Acknowledgement
      • Validation
  • Applications in practice
    • Initial Evaluation: establishing rapport & relationship; being present; goal setting
    • Treatment Sessions: active listening, questions, responding
    • Discharge/Last session: summarizing, connecting the dots, generating an “aha” moment
  • Questions & Answers

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